SERVPRO of Pasadena / Gibson Island / Lake Shore Employee Photos

Diane Whittles

Diane Whittles is President of SERVPRO of Annapolis/Severna Park, SERVPRO of Edgewater/Deale-Churchton/Lothian, and SERVPRO of Pasadena/Gibson Island/Lake Shore. She is proud of her minority Woman-Owned status (MDOT 13-178). 

Diane took over the reins when her beloved husband, Mike Whittles, passed away in 2012. Mike knew EVERYONE in the Annapolis area and she hopes to make him proud by continuing to grow the business he founded in 1976. Diane is IICRC certified in Applied Structural Drying, Bio Recovery, Water Damage Restoration, Applied Microbial Remediation, Health and Safety, as well as IICRC 10 Hour OSHA certified.

Nick Whittles

Nick is the Operations Manager at SERVPRO of Pasadena/Gibson Island/Lake Shore. Nick provides estimates, oversees and inspects all water, fire and bio-hazard jobs.  Nick is IICRC certified in Water Damage Restoration, Fire and Smoke Restoration, Applied Structural Drying and Odor Control and ABRA certified as well (Blood borne pathogens).

Chris Goedeke

Chris is the GENERAL MANAGER of SERVPRO of Pasadena/Gibson Island/Lake Shore.  Chris is an ACAC Certified Microbial Remediation Supervisor and a Certified Commercial Drying Specialist with 10 years of emergency response experience.  He is IICRC certified in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, Carpet Cleaning, Odor Control, Carpet Repair and Installation.  He recently became an IICRC Mater Water Restorer. Chris oversees all construction projects following a loss and heads up the Carpet and Hard Floor Sales Division.

Craig Dellagatta

Craig is our head Estimator with over 13 years in the restoration industry. Craig served as a local police officer before joining our team.  IICRC certified Craig as a Water Damage Restoration Technician, Applied Structural Drying Technician and Carpet Cleaning Technician.  Craig has also completed mold remediation courses. Craig is an avid hunter and fisherman.

business man in front of SERVPRO photo

Eric Long

Eric is our Production Manager. His understanding of the mitigation and restoration process has helped him as he joined the estimating team. Currently, Eric is focusing his efforts on our reconstruction division. The IICRC recognizes Eric as a certified Water Damage Restoration Technician. On weekends he enjoys watching the Orioles and Ravens.

woman standing in office

Lindsey Straiton

Lindsey is a Job File Coordinator.  She performs job file audits, billing, answering phones and providing customer service. She’s been part of our team since July 2018 and is IICRC certified in water restoration.  

With her free time, Lindsey enjoys hiking and fishing with her husband and two girls. She also enjoys gardening and playing with her dogs. 

woman with long hair standing in office

Crystal Infante

Crystal is an Administrative Assistant with SERVPRO of Annapolis. She has been with us since March 2019 and is often the voice you hear answering the phones. Crystal provides customer service by answering the phones and taking job leads. She also helps with filing, billing, and other special projects around the office in addition to being IICRC Water certified.  

 During Crystal’s free time, she enjoys playing and training her dogs, reading, and crafting. 

man in SERVPRO uniform and hat standing in front of green wall

Jim Black

Jim comes to SERVPRO as a Crew Chief with over 7 years in the restoration industry.  Jim is proficient in effective and timely drying of water-damaged structures and contents with his IICRC Applied Structural Drying certification.  He has also passed the Water Damage Restoration course. Jim spends weekends boating and coaching his children's sports teams. 

Bald man in SERVPRO uniform

Justin Pfeiler

Justin is our Senior Crew Chief, he is available 24 hours a day to provide services to our customers. He is quickly approaching his 8 year anniversary with SERVPRO, and has rapidly achieved great success within our organization. Justin is IICRC certified in Water Damage Restoration and Fire and Smoke Restoration, and is an ABRA Certified Bio Recovery Technician. His efficiency on jobs and willingness to go above and beyond for any customer has made him an integral leader within the company.